Request account and data deletion

Ask OneDiary to delete a client account, business account or both.

How to ask us to delete your account

Email support@onediary.co.uk from the email address linked to your OneDiary account. Use the subject line Account deletion request.

What to include

Please include:

• Your full name.
• The email address used for your OneDiary account.
• Whether you want us to delete your client account, business account or both.

What happens next

We will review the request, confirm the account details and complete and acknowledge data deletion requests within 7 days of receipt.

Where deletion is requested, OneDiary will delete or anonymise the associated account data we control, including account profile details and related platform records where practical.

Information we may need to keep

We may need to keep limited records where required for legal, tax, accounting, payment, fraud prevention, security or dispute reasons. Where this applies, we will only keep what is needed and retain it for no longer than necessary.